Certificate IV in Frontline Management

Specifications:

• Certificate IV in Frontline Management
• Academic Transcript provided at the completion of the course

Course covers 10 Units:

4 Core Units:

• Show leadership in the workplace
• Implement Operational Plan
• Implement and Monitor WHS Policies, Procedures and Programs to Meet Legislative Requirements
• Promote Team Effectiveness
• 6 Elective Units chosen from
• Coordinate implementation of customer service strategies
• Address customer needs
• Implement customer service standards
• Report on financial activity
• Coordinate business resources
• Implement workplace information system
• Promote innovation in a team environment
• Make a presentation
• Maintain business technology
• Implement continuous improvement
• Lead and facilitate off-site staff
• Promote products and services
• Manage projects
• Establish networks
• Analyse and present research information
• Identify risk and apply risk management processes
• Implement and monitor environmentally sustainable work practices
• Establish effective workplace relationships
• Develop work priorities
• Write complex documents
• Apply language, literacy and numeracy to support others in the workplace
• Mentor others in the workplace to support their language, literacy and numeracy skill development
• You can specify and narrow down on the type of management skills you are seeking to develop
• Boost your confidence in leadership
• Please click here for more information