Costway Waterproof Dog Car Seat Cover Non-Slip Car Seat Protector Dog Hammock Mesh Windows Side Flaps Car Truck SUV
Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
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You have once again excelled in the product we have brought, a dog hammock, the price range was in our budget, the quality of the hammock with a new design with pockets and waterproof are a exception and will be well handy. The waiting time from ordering to delivery if quick and so we are always happy to give you at my deal a big thank you. I have put in 2 pictures of our dog who also says thanks, I can now go back to riding in the car. This is the second hammock we have purchased from you, that one is still usable but a good few years old. Just keep up the good work, always happy to recommend your company anytime. Our dog is a 2 year old, just thought to mention him, seen as it's his present.
May 03, 2024
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