Air Rower

WARRANTY POLICY

All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):

• The product has not been used for its original intended purpose
• Normal wear and tear
• Cosmetic damages
• Misuse
• Incorrect installation/assembly
• Improper storage
• Poor maintenance
• Outside the warranty period
• Lack of proof of purchase

Unless otherwise specified in our Warranty Policy, all products have a 3 month manufacturing warranty, starting from date of invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

To view full Warranty Policy, please click here

RETURNS AND EXCHANGE POLICY

We offer a 14-day returns policy for change of mind or claims against the discrepancies with orders.

To be eligible for a return, your item:

• Must be unused and in the same condition that you received it
• Must be returned within 14 calendar days of receiving the order
• Must be in its original packaging
• Must have the receipt or proof of purchase (please enclose in return)

 Items not eligible for return:

• Items on sale / clearance / end of the line
• Requests received after 14 days of receiving your order
• Items used or not in original condition and packaging
• Items with no receipt of purchase

To exchange your item (i.e. for a different size, colour etc.), you will need to ensure the item you are exchanging satisfies our Returns Policy.

To submit a request, please contact us. Please note you will need to include the original invoice number, as well as your desired exchange item (colour, size etc.) in order to avoid delays in processing.

You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item, as well as shipping costs on the desired exchange item.

Our shipping costs are non-refundable. SMAI are not liable for any loss or damages that can occur during transit during the return of your item, therefore, we recommend you purchase additional insurance and/or tracking to ensure the item is returned in satisfactory condition.

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