At MyWardrobe it is our top priority to provide customers with a secure and enjoyable shopping experience. If there are any problems with your purchase please do not hesitate to contact us and our friendly Customer Support Team will assist you promptly.
- Please allow up to 5-10 business days for delivery
- We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast
- Tracking information can be accessed by logging into your account and checking the "My Purchased" section
If you change your mind for any reason on any full priced item you've purchased from us, you are more than welcome to return your item(s) for a store credit note or a exchange within 14 days.
Note: We do not provide refunds.
All postage and handling charges incurred by you and by Ivory & Chain to resend to you will be at your cost.
Please note, if you return or refund something that you received free shipping for, you will be charged the standard postage rate that applied to your original order.
We do not cover the charge for post for cancelled or refunded orders.
Returns & Exchange Conditions
- Returns or exchanges are not permitted on Jewellery, bodysuits, shape-wear & swimwear
- Items must be received in their original condition - unworn, unwashed, with all original tags and labels attached. We reserve the right to reject your return if it has an odor of perfume/deodorant or makeup/tanning marks.
- If your return is not received in its original condition, a credit note will not be issued and your item will be returned to you.
- We do not hold items for exchange while your returned item is being sent back
- We do not accept returns or exchanges on sale items or items purchased during a promotional period.
- Ivory & Chain does not return for change of mind or incorrect choice based on fit or style or fabric used in garments, how the fabric looked on screen, how you thought it would look or any issue related to screen lighting or otherwise. If you are unsure about a specific item please feel free to Contact Us and ask any questions about a specific item prior to making your purchase.