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All returns must be pre approved by an enquiry ticket.

Our policy lasts 14 days. If 14 days have gone by since your purchase arrived, unfortunately we can’t offer you a refund or exchange. All returns are subject to a 30% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Goods such wigs, masks, handheld accesories and lingerie cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

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