The Billion BiPAC 8900X R3 features fiber-ready triple-WAN VDSL2 supports backward compatibility to ADSL2+ for a longer reach distance, an all-in-one advanced device including Gigabit Ethernet, connections to 3G/4G LTE and NAS (Network Attached Storage) in one unit. As well as being IPv6-capable, the BiPAC 8900X R3 VDSL2 router supports superfast fibre connections via a Gigabit Ethernet WAN port. It also has one USB port, allowing the device to act as a NAS (Network Attached Storage) device with DLNA (Digital Living Network Alliance) and FTP (File Transfer Protocol) access. Moreover, the USB port can host a 3G/4G LTE modem connecting to the 3G/4G LTE network for Internet access. With an array of advanced features, the Billion BiPAC 8900X R3 delivers a future-proof solution for VDSL2 connections, superfast FTTC and ultra-speed FTTH (Fiber-To-The-Home) network deployment and services.
Faulty Products
AZAU carries a variety of brands from around the world. We do our best to provide you the best service relating to claims of manufacturer warranties.
What defines faulty?
Any item that, due to customer negligence and misuse, will not be accepted as a faulty item.
If you are experiencing issues with your product, please refer to our FAQ page for support. Alternately, please contact our customer support team to lodge a claim.
To lodge a claim:
After we receive your return and inspect faulty items for faults, a replacement/refund will be processed. If no fault is found with the item, the item will be returned to you (customer bears the shipping cost), and you will be charged a 20% service fee. Alternatively, if you do not wish to have the item, you may request the item to be restocked. Our customer support team will provide you with the percentage of deduction and the amount that will be deducted.
The buyer cannot cancel and demand a refund immediately. AZAU must have an opportunity to fix the problem.
Dead on Arrival (DOA)
If your product is dead on arrival, please contact us within 14 days of parcel delivery. We will not process any claims lodged 14 days after the delivery date.
Dead on Arrival (DOA) Process
Change of Mind (COM) return
For Change of Mind returns, the buyer will be responsible for any shipping costs incurred.
A COM return will be only accepted where:
We recommend choosing a tracked registered postal service as the items will not be considered as ‘returned’ until they have been received safely. Please send an email attaching the tracking number as confirmed in correspondence with our support team.
Please ensure that the returned item is safely protected and securely packed. If the item is found to be dead on arrival or damaged in transit, a deduction fee will be charged based on the condition of the item.
If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.
We are always here to help. If you have any questions please reach out to our customer care team via your MyDeal account and we will respond to you shortly.