Customer Service Online Course with Certification

Customer Service Online Course with Certification

Learn techniques to ensure 100% customer satisfaction with a customer service online course. Available 24/7, it includes a certificate upon successful completion.
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Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Specifications:

  • By the end of this Customer Service Online Short Course, you will be able to:
  • What Customer Service is
  • How your attitude affects customers.
  • How to identify and address the needs of your customers.
  • How using excellent customer service can generate return business.
  • How to build good will.
  • How to provide customer service over the phone.
  • How online tools can aid customer service.
  • How to deal with difficult customers.
  • Course Fast Facts:
  • Easy to follow and understand
  • Only 6 to 8 hours of study is required
  • 12 months access to course
  • Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  • You can study from home or at work, at your own pace, in your own time
  • Download printer friendly course content
  • Certificate (IAOTS Accredited)
SKU: MDeals0069

Terms & Conditions

  • To redeem, follow the instructions on your voucher
  • After redeeming you will receive an automated email with your course details
  • Voucher code will be activated within 1 business day of purchase
  • Can buy multiples
  • System Requirements:
    • Students will need access to a computer and the internet
    • Compatible with PC (Windows XP or later), Mac (OSX) and iOS (6 or later) devices
    • Internet bandwidth of 1Mb or faster
    • Flash player or a browser with HTML5 video capabilities
    • Students will need access to Adobe Acrobat Reader
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Reference ID: 191621

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