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WARRANTY POLICY

Subject to the terms and conditions below, SONIQ warrants that the Product will be replaced or repaired, if defects have occurred in the Product during the Standard Manufacturer Warranty period of 12 months. This warranty covers the original purchaser only and it is not transferable if the Product is sold by the original purchaser. If a defect covered by the warranty appears, SONIQ will, in its sole discretion, either:

• repair or replace the Product or the defect part of the Product free of charge; or
• cause the Product or the defective part of the Product to be replaced or repaired by an authorized repair agent.

If the Product is capable of retaining user-generated data, repair of the Product may result in the loss of the data. User-generated data means any data stored on goods.

SONIQ reserves the right to replace the Product or defective parts of the Product with a product or parts and components of similar or better quality, specification, grade and composition where an identical product or component is not available. Products presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the Product.

The Standard Warranty does not extend to:

• physical damage;
• accessories such as remotes, power adapters, rechargeable batteries, cables.
• the defects caused by or resulting from causes not attributable to faulty parts or the manufacture of the Product, including but not limited to, defect caused by misuse, neglect, abuse, accidental damage, improper voltage, liquid spillage, vermin infestation, software, or any alterations made to the Product which are not authorised by SONIQ our authorised agents;
• LCDs (Liquid Crystal Display) or plasma panels where there is a small number of defective cells (pixels). An LCD/plasma panel consists of millions of tiny cells (pixels). During the normal manufacturing process, a few cell defects may occur. Those tiny dots visible on the screen have no adverse effect on the performance of the TV and the TV is not considered defective. Therefore the appearance of a few (less than 1%) defective cells is not sufficient cause for the TV to be returned or repaired; or
• image retention or burn-in which can be a problem for phosphor based displays. In extreme cases this can be permanent.

SONIQ Confidence 18 Months Warranty

This warranty applies to refurbished items bought from SONIQ. Refurbished items mean there may be physical damages such as scratch and dent; these cosmetic defects do not affect the product’s functionality. These units have been tested by our technicians and are in full working conditions.

Warranty Exclusions

The Standard Manufacturer Warranty will not apply where:

• the defect in Product has arisen due to the purchaser’s failure to properly install, use and maintain the Product in accordance with SONIQ's instruction, recommendation and specifications;
• the Product has been used other than for the purpose for which it was designed;
• The defect has arisen due to, misuse, neglect, accident or abuse;
• the alleged defect is within acceptable industry variances;
• the Product has been repaired, altered or modified which are not authorised by SONIQ or an authorised repair agent;
• the serial number on the Product has been removed or altered;
• the Product has not been registered;
• verification of the serial number or original proof of purchase cannot be produced;
• SONIQ or its authorised repair agent cannot establish any fault in the Product after testing;
• there has been unauthorized access to internal components of the Product; or
• the Product has been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar.

RETURNS POLICY

If you have simply changed your mind about a product, SONIQ will consider your return provided that:

• The product is returned to us within 30 days of the date you purchased the product;
• The product is in the same condition as when received by you; and
• The product is in its original packaging, including any instruction manuals and accessories;

SONIQ reserves the right to refuse to offer a change of mind return where the above conditions are not met. Subject to the conditions of this Return Policy, where we accept a return for change of mind, we will offer you a refund in the form of a store credit only. The store credit amount would be for the cost of the product minus all the freight cost incurred by SONIQ including the original freight cost and the returned freight cost. No store credit will be given before the product is received by SONIQ.

The product is damaged in transit

If you receive a product that is faulty or damaged in transit, we will accept your return provided that:

• The case be reported to our customer service team and photographic evidence of the damage must be submitted via email within 3 days of receiving the item;
• The product is in the same condition as when received by you; and
• The product is in its original packaging, including any instruction manuals and accessories.

Subject to the conditions of this Returns Policy, where we accept a return that is damaged in transit, we will organise pick up of the damaged unit and redispatch another unit to you. The replacement unit will not be dispatched before the damaged unit is received by SONIQ.

The product is faulty

If you receive a product that is faulty, we will accept your return provided that:

• The case be reported to our customer service team following the return process listed below;
• The product is in the same condition as when received by you; and
• The product is in its original packaging, including any instruction manuals and accessories.

Subject to the conditions of this Returns Policy, where we accept a return that is faulty, the Product will be repaired or replaced in accordance with the SONIQ Confidence 18 months warranty terms. Please note for refurbished items that has cosmetic defects damages such as scratch and dent would not be considered to be faulty.

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