From All Dip grinders, have been oriented to work simply and efficiently without compromising the grinding quality. You cannot achieve this goal though, without controlling the quality of the grinding discs.
Carefully designed and cured, all our burrs can be re-sharpened 2 or 3 times if installed and used properly.
A fair cost is also important. It makes no sense to have a good grinder if you cannot afford to keep its burrs in proper condition.
Warranty Policy
In order to obtain a refund, exchange or to repair a product purchased from Dipacci Coffee Company, including those products which carry a manufacturer’s warranty, you must have clear proof of purchase – typically, but not always, a receipt.
Product Assessment for Warranty Repair
Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you either a refund, exchange or repair. The available remedy will depend on whether the fault amounts to a major failure. In some instances, we may need to consult with the manufacturer or importer to determine the fault and resolution. Most faults can be easily repaired within a reasonable time frame. We will not offer a repair or replacement if the product has been damaged via misuse or abuse. Examples include but are not limited to inadequately filtered water, lime scaling, corrosion due to high chloride ion concentrations in water, operator errors, unauthorised repair work or modification and fair wear and tear.
Whist we understand that many clients would like a loan machine in the event of a warranty item, we regret that this service is not available. We prioritise all warranty work over general repair to ensure the most rapid service possible.
What should I do if I have changed my mind and want to return a product?
Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or have chosen poorly. Should we decide to accept a return, a restocking fee of 30% + any credit card charges which we cannot recover is applied to all returns of items held in stock. Special order items cannot be returned. We cannot accept returns on used equipment nor of equipment without packaging or in opened packaging. Return freight to us is payable by you.