What can be returned?
All items may be returned provided they have not been used, altered or damaged. For example, cross stitch patterns that you have started working on cannot be returned, but items in their original packaging can be.

When do items need to be returned by?
All returns must be received back within 30 days of original purchase date. Sale items must be received back within 14 days of original purchase date. 

Where do items need to be returned to?
Please contact us via your MyDeal account. Please ensure your contact details are on the return.

How should items be returned?
Return postage costs for all change of mind returns are at the customer's expense. In the rare event that the wrong item or the item is faulty or not as described, we will cover return postage.

Credit for returns?
We will refund the original item cost in full via the same method the original payment was processed. Postage or shipping costs from Talisman Hobbies to the customer (where applicable) are not refundable.

 Custom made Items?

Unless faulty no refund will be given

"No order may be canceled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given it is, at the Company’s election, subject to the Company being reimbursed all losses, including loss of profits, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods). We do not give a refund or exchange for change of mind"

Payments

Domestic Customers

The Order will be sent out once the money has cleared.