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Returns Policy
For change of mind returns, please contact our customer service for instructions. If for any reason you are unsatisfied with your item, we will exchange your product or refund the purchase price less any shipping fees. (Cancelling your order when it is in transit counts as a return.)
You may return your purchase within 30 days of the ship date. All items must be returned in exact condition including in the original packaging. You are responsible for return shipping costs.
Warranty Policy
We have strict quality control but sometimes goods arrive to you that are not working as intended. We back everything we sell with a minimum one-year warranty (from sale date) that covers:
defects in manufacturing, and
not being fit for purpose.
And will be voided for things such as:
normal wear and tear
damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on
commercial use of non-commercial equipment (unless allowed by the manufacturer)
modification by an unauthorised person
When returning a product under warranty you can either get your product:
repaired,
replaced, or
refunded
To return a product under warranty, get in contact with our customer service team and they will be happy to help you. We pay for return shipping costs for all genuine warranty returns.
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Did the job to make the existing mattress more comfortable and softer. Instead of buying a new mattress got this instead.
Nov 29, 2019
Very comfy. Makes a huge difference to the mattreess
Mar 17, 2019
I was happy with the product I received.
Jun 20, 2018
comfortable, good bamboo fabric cover, really comfortable to sleep on
Jun 06, 2018
I bought it to put on the farm mattress in our caravan. Haven't tried it out yet so don't know what it is like but looks good.
May 07, 2018
The product has been delivered to my door ON TIME, even earlier than I expected. The topper is supper soft and it helps a lot on my back pain. Worth it!
Apr 06, 2018