European Antique Cast Iron Home Garden Flower Basket Hanging Holder Hook (antique)

3 months against manufacturing fault

Returns

• Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Several types of goods are exempt from being returned. Such as intimate or sanitary goods and health and personal care items. 
• To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@supatreat.com.

Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@supatreat.com and we would be able to provide you details for return. 

CHANGED YOUR MIND

• If you change your mind about the products you have purchased from us and you need to exchange or refund send us an email at hello@supatreat.com and we would be able to provide you details for return.
• You will be responsible for paying for your own shipping costs for returning your item.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

• To return your product, you should send us an email at hello@supatreat.com and we would be able to provide you shipping details for return.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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