Evoke in White & Navy

*Note: You will be responsible for return shipping charges (capped at $49) to facilitate change of mind return plus a restocking fee of 10% per item. For example: if your rug is purchased at $500, the charges you will occur is $49 (return shipping) + $50 (restocking fee) = $99. 

Eligibility:

• Must contact us within 5 days of receiving your order. We will have trouble processing any claims outside of this time period.
• We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with or contact us to get more advice on this.

Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged or washed any of the items. Please also note that Catwalk Rugs accepts no responsibility for incorrectly packaged rug returns and will be unable to process refunds for rugs damaged in transit due to incorrect packaging methods. If this does occur, we may send the rug back to you plus shipping costs to your destination if you wish to do so or a handling and restocking fee may apply up to 20% of the value of the item.

Note: Returns are only conducted from the same residential address the item was initially delivered to, unless otherwise specified and approved with us after written confirmation by Catwalk Rugs. Furthermore, Regional and Remote areas may incur additional expenses and be deducted from your total refund amount. Please contact us to check return charges.