Handheld Back Massager

Warranty

One-year manufacturer warranty from the date of deliver.

Return Policy

To place a return or exchange, reach out via your MyDeal account. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, Renpho will not authorize the return or exchange. If you do not contact us first and you return the product without Renpho’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.

To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.

Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Renpho’s sole discretion based on the condition in which the item was received and any other terms of Renpho’s policies. 

If you have any questions or would like assistance with your return or exchange, please contact our customer service, and we will reply to you as soon as possible.

1. Rules for Products except AI Smart Bike

We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.

All products must be returned in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.

If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.

If you need to return or exchange for personal reasons (e.g., subjective willing, human damaged, incorrect address input), you will be responsible for the cost of return shipping and restocking fees (15% of item original price) in Renpho’s sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of Renpho’s policies.

2. Rules Specific to AI Smart Bike

Every AI Smart Bike is satisfaction guaranteed and may be returned in its original condition for a refund or exchange, subject to the terms herein.

• The return shipping fee of $100 plus a restocking fee of 15% of item original price will be deducted from your refund.
• We only accept return product in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original box with its tags, user manual, and charger. You may incur charges for ordinary wear and tear, or damage caused by improper use, misassembly, missing parts, or otherwise has signs of abuse.
• Returns or exchanges made 31 days or more after the delivery date will incur a total of $200 return fee in addition to 15% restocking fee.  The amount will also be deducted from any refund owed to the you.
• We do not accept any return or exchange after 90 days.

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