The Hedgehog Spiral Featherboard

Satisfaction Guarantee Policy

Should you purchase a product from Carbatec and there is an issue with the product or you have changed your mind and wish to return / exchange / obtain a refund; the following 3 options are available under our Satisfaction Guarantee Policy.

Product purchased within 30 days and an authorised RMA (Return Merchandise Authorisation) number is issued:
• A full refund
• Or the exchange of the product

If the return is customer choice, freight costs are paid by the customer. If the return is due to a Carbatec fault, Carbatec will pay the freight.

*Excludes Customer Special orders

RMA # must be within 30 Days of purchase/invoice, RMA’s must be obtained through our Customer Care Team. Please contact us via your MyDeal account.

To be eligible for a Refund/Return/Exchange for the product the following criteria must be met.

• Must be returned in its original undamaged packaging
• Is unused and able to be sold as 'new’
• The product is not a special-order item we have ordered on your request.
• Dust masks cannot be returned for safety and hygiene concerns.
• The product is returned with the Carbatec invoice and has a legible date of purchase and price.
• Carbatec must be notified of your intention to Refund/Return/Exchange within 30 days of purchase, the product must be returned within 14 days of RMA number being supplied.

Warranty Policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• To cancel your service contract with us; and
• To a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

• Carbatec offer a variety of warranty on selected Machinery Products. Please refer to Warranty Documentation provided with your purchased Product for full details, inclusions and exclusions.
• If the product you purchased included a Manufacturer’s Warranty, please refer to Warranty Documentation supplied with your product.
• Due to differences in electricity standards, operating electrical products in a country other than Australia will void the warranty provided with the product.

Warranty Claims Process

• If you believe an item you purchased from Carbatec is faulty and covered under the provisions of the products Warranty, please bring the product back to your local Carbatec store for assessment; or
• If you prefer to Post the product back, please contact us who will provide you with a Returns Merchandise Authorisation (RMA) number and further instructions.
• If the product you have purhcased is a bulky item / machinery and needs to be returned to Carbatec or one of our approved repair agents, please contact us for a controlled return number using our nominated freight company.

Warranty Queries

• If you require more information about Warranties or require a copy of Warranty Documentation, please contact us.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More