Hilton Luxury Mattress Topper

WARRANTY POLICY

Warranties vary from product to product. For more information on individual product warranties, please see the product description on the individual product page of the item you are interested in.

RETURNS POLICY

Returns will be accepted only within 30 days after the goods have arrived at your door. Returns must be in original condition and unopened. Before returning any items please send an email letting us know: 

1. What you are returning
2. The Invoice number of the order; and
3. The reason for the return.

Please note that customers are responsible for all shipping and handling on any returns. Refunds for customer payments WILL NOT INCLUDE any shipping costs.

REFUNDS

Refunds are issued via the original order payment method (PayPal, Credit Card or EFT). You are also able to visit our store and arrange a refund/exchange. Refunds are processed only once the original goods have returned to our warehouse. Refund amounts are typically instantly approved and processed once submitted by the usual providers. 

Please note refund claims for missing, lost, or stolen goods, are subject to our final approval. These claims will be examined by our internal team and Australia Post to determine the proper outcome. 

CHANGE OF MIND

Customers can receive an exchange but NO REFUND. Refunds are unavailable for change of mind returns. Please note that customers are responsible for all shipping and handling on any returns. Refunds for customer payments WILL NOT INCLUDE any shipping costs.

FAULTY OR DAMAGED GOODS

Contact us with details of damage or fault. Be sure to quote your invoice number and we will arrange a replacement.

HEALTH CONCERNS

For opened products such as pillows, pillowcases and quilts/doonas, we cannot accept refund or exchange due to health concerns.

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