At MyWardrobe it is our top priority to provide customers with a secure and enjoyable shopping experience. If there are any problems with your purchase please do not hesitate to contact us and our friendly Customer Support Team will assist you promptly.
RETURNS & EXCHANGES:
Due to how busy we are we no longer process manual exchanges or hold stock. In order to exchange an item please contact us and our friendly Customer Support Team will assist you promptly.
In order for us to process your return we require the garment to be returned in its original condition:
In its clear poly bag - please ensure the barcode label on the bag matches the garment name on the item's tag
PLEASE NOTE: Returns that don't comply with the above criteria will automatically be returned to sender so please be careful when trying on your item! The conditions do not apply to faulty products.
How To Return Footwear
All footwear must be returned in pristine condition and soles unworn.
PLEASE NOTE: We require the shoes to be returned in their original shoebox without any postage labels placed on the box. If you are posting back a pair of shoes put the box inside a plastic bag or wrap in paper to be posted back to us this is to ensure the box remains in perfect condition.
Items Excluded From Returns For Hygiene Reasons
How To Return An Item
Honey Couture accepts all returns that are sent back within 14 days of receiving your item(s). Any returns accepted outside this time period may be subjected to a restocking fee. Return Postage is at your cost.
You will be issued with store credit for the value of the item(s) you are returning.
Returns are processed within 5 business days of receiving your item(s).
Inspect your item and make sure its in perfect condition and meets our return requirements above.
Contact us and request a RA# (Return Authority Number) and our returns address.
Once our team has replied to your email we will advise where you need to post the item.
Please print the email and circle the RA# then include this printed email in the package with your returned item(s).
We strongly suggest using a trackable postage option as it enables you to track the parcel being returned. Unfortunately if the package is lost on its way to us we will be unable to compensate you.
Once the package is received our team will inspect the package and make sure its in perfect condition and meets our return requirements.
Once your return is processed we will email you back and confirm the credit note has been issued via email.
All items are inspected prior to shipment however if you believe you have received a faulty item please contact us within 3 days of receipt of package so we can resolve this for you.
Items that become damaged as a result of normal wear and tear are not considered to be faulty. Honey Couture will determine in its sole judgment and discretion whether the damage is as a result of normal wear and tear or some other reason.
Email us and include photos and clear description of the problem.
Our team will assist you and either provide a replacement or refund. All refunds granted will be issued via the payment method you used to purchase the item.