Change of Mind Returns:
We want you to love your product so if you are not completely satisfied with your purchase let us know.
Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.
Please Note:
Warranty Claims:
We back our products with warranties comparable to the best brands in the bathroom industry. Warranties vary by product:
Showers
Tapware Mixers & Outlets
Bathroom Accessories
Toilet Suites, Cisterns & Pans
Toilet Seats
1 Year replacement product or parts
Product Care and Maintenance
The materials used in our products have been carefully chosen to comply with Australian Standards and Water Efficiency Labelling Standards (WELS) requirements.
Soap, washing-up liquid, mild detergents, non abrasive hand and face creams, shaving soap and hair cream will not harm the product in any way.
In order to preserve appearance with minimum effort, we offer the following advice. These recommendations are intended to assist you, our customer. They are based on our experience and judgment but must not be regarded as amounting to a legal warranty or liability on our part.
Toilet Suites
Use a mild household detergent or warm soapy water and clean with a soft cloth.
Tapware, Showers and Accessories
Products should be cleaned with a mild liquid detergent or warm soapy water.
Do not use cream cleaners or citrus based cleaning products, as they are abrasive
Use of unsuitable cleaning agents may damage the surface. Any damage caused in this way will not be covered by warranty.
Commercial Warranty
Commercial Warranty is 1 Year replacement product or parts only