Jellycat Bartholomew Bear Huge Soft Toy Gift

Refund policy

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

We ( HM Decal ) greatly appreciate your business for shopping with us we understand that you want to shop with the confidence of knowing that if you are completely satisfied with your purchase, you can return it to us and we will provide you with an exchange or refund, our guideline as below: 

• The return item must be in original condition with full package in resalable condition 

• The item was originally purchased from HM Decal

• Returns or exchange will not be accepted for any reason other than manufacturer defects 

• item’s colour might slightly different due to the monitor colour quality. We do not refund for size or colour so please contact us for all your question before you purchase. 

• We will refund using your original payment method.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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