Warranty & Returns Policy
All products from BetterHome come with a 12-month warranty. The warranty does not extend to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyers part.
Please contact us to return the defective items for exchange during the warranty period. We will provide a Returned Merchandise Authorisation (RMA) for each item that needs returning. We do not accept the returns without first requesting an RMA number.
The items should be returned with our original packaging. The defective products must be returned within 30 days from the RMA issuing date. Otherwise, no replacement or exchange will be made. The buyers must contact us for the return address for all return products.
Only partial refund will be completed upon receipt of the returned item if the return is a result of buyer's error. We cannot offer free shipping for the buyers who placed the incorrect order. The buyers are responsible for all the actual shipping cost.
In all cases, the return shipping fees are at buyers own cost to return the items for the exchange or the refund. We are responsible for the postage of the replacements.
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Best thing I have ever brought
Jul 19, 2020
Very good product, my baby had great head support.
Jun 16, 2020
VERY DISSAPOINTED...I PURCHASED GREY ITEM & NO SUPPORT AROUND HEAD...FLAT AS A PANCAKE! SELLER REPLIED IT WAS THE 'ANGLE OF THE PHOTO' ....DO NOT BUY!
Jun 11, 2020
Hasn't been put to use yet as baby isn't due for another 3 weeks, but happy with the quality, its just as described and pictured, and was dispatched and arrived very quickly.
May 24, 2020
Love it, we take it everywhere
May 17, 2020
It is good in use
May 03, 2020
Looks the goods. Can't comment on how well it works yet, as wifey is only half way through her pregnancy, which means I also can't comment on longevity. But everything else seems ok with it
Feb 11, 2020
Looks great, bought for a gift so hope it is as useful as it looks.
Jan 15, 2020
Product is well made. Have not used yet as baby is still to come.
Jan 10, 2020
This is for a gift so i will not know how happy the parents will be until the baby arrives and they get to use it. It looks like it will do what i had hoped it will
Nov 06, 2019