HX-HSCA-RD/AS
HyperX Cloud Alpha Pro Gaming Headset
OVERVIEW
HyperX™ Cloud Alpha’s ground-breaking Dual Chamber Drivers design will give your audio more distinction and clarity by reducing distortion. The dual chambers separate the bass from the mids and highs, allowing optimal tuning for cleaner, smoother sound. The Cloud Alpha headset builds upon HyperX’s foundation of signature award-winning comfort with premium red memory foam, expanded headband and softer, more pliable leatherette. The aluminium frame is built for long-lasting durability and, as requested by players, Cloud Alpha also features a tough, detachable braided cable. The detachable noise-cancellation microphone is certified by Discord and TeamSpeak™, ensuring you’ll have great team communication. It’s multi-platform compatible with in-line audio controls, so serious gamers on PC, PS4™, Xbox One™ and other platforms with a 3.5mm port will benefit from the bold sound of the Cloud Alpha evolution.
FEATURES
SPECIFICATION
Microphone
WARRANTY
2-Year Limited Warranty
Faulty Products
AZAU carries a variety of brands from around the world. We do our best to provide you the best service relating to claims of manufacturer warranties.
What defines faulty?
Any item that, due to customer negligence and misuse, will not be accepted as a faulty item.
If you are experiencing issues with your product, please refer to our FAQ page for support. Alternately, please contact our customer support team to lodge a claim.
To lodge a claim:
After we receive your return and inspect faulty items for faults, a replacement/refund will be processed. If no fault is found with the item, the item will be returned to you (customer bears the shipping cost), and you will be charged a 20% service fee. Alternatively, if you do not wish to have the item, you may request the item to be restocked. Our customer support team will provide you with the percentage of deduction and the amount that will be deducted.
The buyer cannot cancel and demand a refund immediately. AZAU must have an opportunity to fix the problem.
Dead on Arrival (DOA)
If your product is dead on arrival, please contact us within 14 days of parcel delivery. We will not process any claims lodged 14 days after the delivery date.
Dead on Arrival (DOA) Process
Change of Mind (COM) return
For Change of Mind returns, the buyer will be responsible for any shipping costs incurred.
A COM return will be only accepted where:
We recommend choosing a tracked registered postal service as the items will not be considered as ‘returned’ until they have been received safely. Please send an email attaching the tracking number as confirmed in correspondence with our support team.
Please ensure that the returned item is safely protected and securely packed. If the item is found to be dead on arrival or damaged in transit, a deduction fee will be charged based on the condition of the item.
If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.
We are always here to help. If you have any questions please reach out to our customer care team via your MyDeal account and we will respond to you shortly.