Change of Mind Returns
We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us). Please note that delivery costs for items purchased on a free shipping promotion will be deducted from your refund along with the return delivery cost if this has been arranged by us.
Returns need to be booked with us in advance so we can provide you with a Return Authorisation (RA) number for tracking purposes. To book a return, simply contact us within 30 days of receiving your item.
Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit. Refunds are generally processed within 7 days of receiving your item back.
Due to health & hygiene regulations we can only accept mattresses, mattress toppers and bed sheets returned in unopened and sealed packaging.
Order Cancellations
If you choose to cancel your order prior to dispatch, please note that there is a minimum $30 administration fee plus any storage, labour and shipping costs incurred will be charged before a refund is processed.
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great sturdy product and fast delivery. value for money.
Jan 29, 2020
Thankyou My Deal for the most pleasant purchase experience I can recall, from on-line purchase to the delivery by North - Line. Your customer service communications were so professional, the company should be so proud of it's well trained staff Thank you.xxxxx
Jan 19, 2020
Looks great and arrived on the Gold Coast QLD in 7 days. Got it for a good price, But being a pensioner I just wish I had of known that before mine was delivered the price was going to be reduced by another 20%, bad luck for me, But now you get an even better deal & a fantastic looking bed head. I can recommend this product and company with confidence.
Jul 08, 2017