Level III Administration and Executive PA Diploma

Specifications:

• Go from reception novice to being the calm, friendly and professional face of any business with this easy-to-follow online course.
• Start by examining the role of a receptionist including an overview of duties, your professional image and how to deal with the fact that no two days are ever the same.
• Next, find out about the different types of receptionist including legal, medical and educational and what the differences between them are.
• Master the essentials of communication, including creating a good first impression, how to use communication to build trust and how to identify the customer's needs.
• Find out how to practise good, professional telephone skills.
• Learn about sending formal and informal messages and the issues of confidentiality that may arise.
• Get to grips with the database management and booking and reservation procedures that may be part of your role as a receptionist.
• Learn about routine administrative procedures and developing efficient filing systems.
• Gain confidence with the security and health and safety in the workplace considerations that you will need to be aware of.
• Find out about confidentiality, including the data protection act and the consequences of confidentiality breaches.
• Learn about how to arrange a meeting including accommodation arrangements and how to take minutes efficiently.
• Learn the importance of organisational skills and good time management.
• Find out about how to use effective business communication.
• Learn about how technology is an essential component of reception work.
• Advantages of this course include:
  • Gain the confidence and skills you need to launch a career in the in-demand area of reception work.
  • Not only is the course easy to fit into your busy schedule, reception work itself often offers flexible working hours that can fit around family life.
  • Enjoy 12 months access to the course across all your devices.
  • Take the exam and download the course completion certificate to prove your investment in your reception career to potential employers.
  • Technical support is on hand if you run into any problems.

• Additional information available HERE