Lyalla Dress in Red

At MyWardrobe it is our top priority to provide customers with a secure and enjoyable shopping experience. If there are any problems with your purchase please do not hesitate to contact us and our friendly Customer Support Team will assist you promptly.

DELIVERY:

• Please allow up to 5-10 business days for delivery
• We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast
• Tracking information can be accessed by logging into your account and checking the "My Purchased" section

RETURNS:

We will happily offer store credit for items you wish to return or exchange. In the case of faulty products, we will gladly replace the item once returned back to us or refund you. To ensure you have the best online shopping experience possible, we have put together a flexible returns policy to allow you peace of mind.

Returns are processed within seven business days of receiving your items. All returns will be automatically processed for store credit; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email with details of the store credit once your return is processed. A store credit is issued for the amount spent on the item purchased (excluding shipping cost).

Returns must be sent back within 14 days of the customer receiving the item. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it. Returns must be received in original condition as defined below:

Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable.

It is recommended that you (1) use a traceable delivery method for all returns and (2) insure your delivery for safe return so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.

Returning a Full Price Item

We offer returns on full-priced items that are returned within 14 days of the customer receiving the item. This means that we will send you out your new order (if you wished to exchange your item) and credit your account to the value of the item (Minus Shipping Charge).

*** Please note there is a $6 AUD processing fee for ALL RETURNS. This will be deducted from your store credit.

Returning a Sale Item

We do not accept returns on sale items or items that have been purchased with a sale code or discount code.

Faulty Items

Should your item be faulty, we will happily send out a replacement or refund you in full.

Exchanges

Due to the popularity of our range, we have an extremely fast turnover of stock so we cannot guarantee that we will have a different size or colour in stock to fulfill an exchange request. Therefore, if an exchange is desired, we will automatically issue store credit upon processing your return which can then be used to order a different colour or size of your original garment if available.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More