"Entertaining, illuminating and--when you recognize yourself in the stories it tells--mortifying." -- Wall Street Journal
"Every page sparkles with sharp insight and keen observation. Mistakes were made--but not in this book!" -- Daniel Gilbert, author of Stumbling on Happiness
Why is it so hard to say "I made a mistake"--and really believe it?
When we make mistakes, cling to outdated attitudes, or mistreat other people, we must calm the cognitive dissonance that jars our feelings of self-worth. And so, unconsciously, we create fictions that absolve us of responsibility, restoring our belief that we are smart, moral, and right--a belief that often keeps us on a course that is dumb, immoral, and wrong. Backed by years of research, Mistakes Were Made (But Not by Me) offers a fascinating explanation of self-justification--how it works, the damage it can cause, and how we can overcome it. This updated edition features new examples and concludes with an extended discussion of how we can live with dissonance, learn from it, and perhaps, eventually, forgive ourselves.
"A revelatory study of how lovers, lawyers, doctors, politicians--and all of us--pull the wool over our own eyes . . . Reading it, we recognize the behavior of our leaders, our loved ones, and--if we're honest--ourselves, and some of the more perplexing mysteries of human nature begin to seem a little clearer." -- Francine Prose, O, The Oprah Magazine
Most items can be returned within 30 days of the item being shipped, provided it is in new, resalable condition.
Items can be returned after the 30 day period in compliance with the relevant consumer legislation if the item is faulty or damaged.
Fishpond Retail Limited are unable to accept Perfumes, cosmetics CDs, DVDs, games or software as returns, unless the goods are faulty or factory sealed and unopened.
If an order is damaged in transit, Fishpond Retail Limited will be happy to replace your items at no cost.
For damaged items shipped to you in the last 30 days please contact us via My Deal Help Centre.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure