Shipping Details
Estimated Dispatch Time:
We aim to dispatch all orders within 2 business days, however during peak periods please allow 2-4 business days.
Estimated Delivery Time:
Where your item needs to be sent via courier, we will require your phone number. We cannot book courier deliveries without a valid daytime phone number for the recipient.
Dangerous Goods
All Dangerous Goods are shipped through a specialised and dedicated Dangerous Goods Road Service.
Please note - Items designated as Dangerous Goods cannot be shipped via an express or air carrier delivery services, which may result in additional transit days for regional or remote areas.
Colour Disclaimer
We make all reasonable efforts to accurately display colours. Please keep in mind that the actual colour may view differently on your screen. If the item has a colour swatch, we have in most cases professionally edited and colour matched to the range, please use them as a guide only. If you need any clarification, please contact us prior to purchasing. If your order arrives and you are not satisfied with the colour, you can send it back using our returns policy - please note that we cannot accept returns for goods that have been opened.
Delivery Failures
In the event a consignment is returned to us because:
An incorrect address was provided by you
You failed to collect it from the Post Office or local depot where relevant
You were unavailable to sign for delivery
You refused the delivery
The courier could not access the property
You provided an Authority to Leave, but there was no clear safe location at the delivery point for the parcel to be left
A re-delivery fee will be calculated to your delivery address and required to be paid prior to re-dispatch.
In the event of a delivery failure as described above, where you then request a refund, we will deduct the original shipping cost already paid by The Beauty Domain to the delivery contractor from the amount you are refunded.