Toilet training is a key step to your child's independence. There comes a time when your child is too big for the potty and too small for the grownup toilet, and a family toilet seat is a convenient solution to this problem. MUZT adult & child family toilet seat is made to accommodate both small and big bottoms all in one - your toddler will love to use this toilet seat like a grownup as it is packed with amazing features.
Feel free to contact us at customercare@muzt.com.au if any questions.
Material - Polypropylene
Colour - White
Shape - Oval
Product Weight - 1.7kg
Seat Style - Soft Close Family (Child & Adult) Seat
Toilet Seat Weight Capacity - 150kg
Bottom Fixing Hinges - Toilet Seat bolt passes the toilet pan and the nut is fastened by hand.
Adjustable Fixing - Hinges can be adjusted from left to right, back and forth to fit different pan sizes.
Product Measurements - Length 425mm to 445mm (Adjustable) x Width 383mm - Fits Hinge Holes Between 140mm to 180mm
Inside the Box
Free Standard Shipping Australia Wide
MUZT customers enjoy free standard shipping within Australia on any purchase.
RETURNS
Change of mind policy
MUZT offers change of mind returns 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused (must not have been installed or attempted to be installed) and in the same condition that you received it, along with original packaging in saleable condition.
To complete your return, we require a copy of receipt or proof of purchase enclosed in your return. Please do not send your purchase back to the manufacturer.
Exceptions to our return policy
Toilet Seats - for hygiene reasons, returns and exchange of toilet seats cannot be offered if packaging has been opened.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve followed these steps and you still have not received your refund yet, please contact us.
RETURN/EXCHANGE OF FAULTY GOODS
We will replace items if they are defective. If you request a refund or to exchange it for the same item, please contact us.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except for returning faulty goods booked through us.
Please ensure your return parcel is securely packaged and both the sender's address and our online return address are clearly displayed on the outside of the parcel.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.
MUZT WARRANTIES
In addition to the guarantees provided under the Australian Consumer Law, MUZT offers product warranties. Our warranty covers manufacturer defects in both materials and workmanship from the date of purchase.
Customer satisfaction and experience are paramount to us. We will make sure your experience with MUZT is a pleasant one.
MUZT WARRANTIES (For domestic use only) | ||
Air Induction Overhead Showers | 3/1years | 3 years replacement product for major failure 1-year for finishes |
3 Function Chrome Hand Shower Head | 2 years | 2 years replacement product for major failure |
3 Function Chrome Wall Shower | 2 years | 2 years replacement product for major failure |
Toilet Seats | 12 months | 12-month replacement product |
Spare Parts | 12 months | 12-month replacement |
Please note:
This warranty excludes damages resulting from incorrect installation, a misuse or product neglect.
WARRANTY CLAIMS
To make a warranty claim, the following documentations must be included in your enquiry:
If the product has not been installed, it can be returned and refunded with a proof of purchase. Please contact us before returning a defective product.
Estimated Delivery Time Frame: 2 - 8 business days