NCM Prague Electric Mountain Bike, E-Bike, E-MTB, 250W, 36V 13Ah 468Wh

Warranty

All our e-bikes and E-Scooters come with 12  months warranty on all electronic parts (including battery, motor, controller, display) and also 1-2 year warranty on the bike or scooter frame. 

Apart from manufacture defects that could be present, parts that wear due to normal use (such as tyres, brake pads, chains, etc) are not included in the warranty but maybe replaced on a case by case basis within the first 3 months.  

An outgoing goods inspection is always carried out before the goods are delivered, but we recommend that you inspect the delivered goods after you receive them. Should you notice any damage, please contact us as soon as possible so that we can discuss the next steps with you. 

If you notice any packaging and/or transport damage on delivery, we ask you to have this confirmed in writing by the carrier upon delivery and to notify us.  We recommend that you keep the damaged packaging as evidence wherever possible.

Returns Policy

We assess each refund and/or return enquiry on a case by case basis. Depending on the case you may be entitled to a replacement or refund.  Please follow the steps below to request a return or lodge a dispute. 

Contact our team via MyDeal.

You will receive a returns email confirmation

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