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1. General 

(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy"). 

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. 

(c) ISHOPTECH reserves the right to assess any Goods for damage or fault. 

(d) Goods must be returned:  

within a reasonable period of (6) months; 

with proof of purchase; and 

in the condition received by you with all original packaging, items, fittings, and/or documentation.

(e) In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. 

2. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled 

(A)  to cancel your service contract with us; and 

(B)  to a refund for the unused portion, or to compensation for its reduced value. 

(ii) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. 

(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. 

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. 

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. 

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. 

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. 

3. Change of Mind Returns

3.1 ISHOPTECH does not allow returns for change of mind. We only allow returns if we made a mistake with your order or the product is faulty.

4. Shipping Costs for Returns 

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

(B) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us.

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