Ontario Knife Co. Carter Prime Frame Lock Folding Knife - Tan / Black

30 Day Money Back Guarantee

We want you to love our products as much as we do! If you are not completely satisfied please let us know within 30 days for a full refund minus the cost of postage. Simply contact us to let us know and one of our friendly staff will assist you. Once we receive the item(s) back at our warehouse, we will then refund the full product cost back to you. We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.

Please Note

• Return requests must be lodged with The Grit Customer Service within 30 days of purchase.

• Please package the item to be returned in its original unopened brand new condition, ready to be put back on the shelf.

• Any shipping costs incurred are non-refundable.

• Refunds will be processed by The Grit within 48 hours of receiving the item at our warehouse.

• All refund claims made within the 30 day period will be issued in the method by which they were paid.

• Faulty goods will be dealt with as per the manufacturer's warranty and terms.

• Replacement products will only be shipped after the faulty item has been received and assessed.

Warranty Claims

The majority of our products are backed by a 12-month warranty, which encompasses all manufacturer-related faults in the product. Some of our products may have varying warranty periods, so it's advisable to review the product description for specific details. In the event of any concerns or problems with your order, kindly reach out to us through your MyDeal Account to initiate a warranty claim.

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