Ooni Karu Gas Burner

Aussie BBQ’s & Fireplaces will provide a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may return the item(s) within 14 days from invoice date, postage at your expense. The return item must be unused and in the same new condition you received it and in its original packaging.

 

Dead on Arrival (DOA) or Faulty Item Cases:

Aussie BBQ’s & Fireplaces will provide a 14-day return policy from the day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

 

Warranty Claim and Returns Procedure

In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Aussie BBQ’s & Fireplaces via your MyDeal account to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.