Open Your Heart

Most items can be returned within 30 days of the item being shipped, provided it is in new, resalable condition.

Items can be returned after the 30 day period in compliance with the relevant consumer legislation if the item is faulty or damaged.

Fishpond Retail Limited are unable to accept Perfumes, cosmetics CDs, DVDs, games or software as returns, unless the goods are faulty or factory sealed and unopened.

If an order is damaged in transit, Fishpond Retail Limited will be happy to replace your items at no cost.

For damaged items shipped to you in the last 30 days please contact us via My Deal Help Centre.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure

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All marketplace products are covered by our MyDeal Refund Guarantee Learn More