PaWz Square Pet Gel Cooling Mat Blue L-XXL

Returns Policy

For change of mind returns, please contact our customer service for instructions. If for any reason you are unsatisfied with your item, we will exchange your product or refund the purchase price less any shipping fees. (Cancelling your order when it is in transit counts as a return.)

You may return your purchase within 30 days of the ship date. All items must be returned in exact condition including in the original packaging. You are responsible for return shipping costs.

Warranty Policy

We have strict quality control but sometimes goods arrive to you that are not working as intended. We back everything we sell with a minimum one-year warranty (from sale date) that covers:

• defects in manufacturing, and

• not being fit for purpose.

And will be voided for things such as:

• normal wear and tear

• damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on

• commercial use of non-commercial equipment (unless allowed by the manufacturer)

• modification by an unauthorised person

When returning a product under warranty you can either get your product:

• repaired,

• replaced, or

• refunded

To return a product under warranty, get in contact with our customer service team and they will be happy to help you. We pay for return shipping costs for all genuine warranty returns.

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