POLY MDA526 QD USB audio processor

POLY MDA526 QD USB audio processor

 
MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.


AGENTS HANDLE MORE CALLS FASTER

When mixed call environments are integrated seamlessly, CSRs switch easily between desk phone and softphone calls to serve more customers, whether from PC or Mac. Calls are clearer with echo and noise cancellation, Noise @ Work, Anti-Startle and G616 compliance that reduces strain on agents and allows customers to hear and be heard. The customer experience is further enhanced with advanced audio channel mixing that includes agent greeting, call recording, voice notes and streaming audio, all configurable in Plantronics Hub software.


MAKE CUSTOMER CONVERSATIONS COUNT

CSRs can't provide great customer service when they're focused on making their equipment work. MDA500 QD Series smart audio processors make connecting to and switching between call sources easy with an electronic hook switch (EHS), available as an accessory, for desk phones, and answer, end and mute controls. The Plantronics Quick Disconnect (QD) interface allows CSRs to move from one system and quickly connect to another for a seamless workflow.


PROACTIVE AGENT DEVELOPMENT AND ASSET MANAGEMENT

MDA500 QD Series smart audio processors support Plantronics Manager Pro -subscription required-so managers can be alerted to potential issues. Once alerted, managers can take advantage of training opportunities for continuous improvements to call quality that enhance customer experiences. Plantronics Manager Pro also enables IT to monitor, track and manage audio device deployment and system performance from the cloud. IT can easily push firmware upgrades, track headset usage and adoption, and identify potential conflicts and acoustic events to increase value and ROI from your headset investment.
GTIN: 0017229164246

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WARRANTY POLICY

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Each manufacturer has their own warranty policy. Best Deal 4 U Computers will manage any manufactures, return to base warranty claim on your behalf while the component is still covered under warranty. Please refer to the product listing for specific warranty terms and period.

System Build
All systems built by Best Deal 4 U Computers & IT come with a 1 year, return to base warranty. We warrant your system build against manufacturing defeats and in the event of a component failure, it would be replaced free of labour. Please note, this warranty excludes software and data. We use a range of components from different manufactures and each manufacturer has their own warranty policy, some of which may extend past our warranty. In the scenario that our warranty has expired, but a faulty component is still covered by its individual warranty, Best Deal 4 U will manage the return to base warranty claim on your behalf. Please note, this may incur labour charges.

Branded Laptops & Desktops
Best Deal 4 U will manage the return to base warranty claim on your behalf. Please note, this may incur labour charges for software and data repairs. It is recommended that customers back up their data prior to any warranty claims, as neither Best Deal 4 U nor the manufacturer will be liable for any data loss.

 

RETURNS POLICY

If you change your mind, you may return (at your cost) most new, unopened items within fourteen (14) days of delivery for a refund, which will incur a 10-25% restocking fee. This fee is by negotiation and any special condition given to the customer must be observed such as bring back packaging &/or CDs/manuals. We will pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect item).

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