WARRANTY POLICY
Warranties vary from product to product. For more information on individual product warranties, please see the product description on the individual product page of the item you are interested in.
RETURNS POLICY
Returns will be accepted only within 30 days after the goods have arrived at your door. Returns must be in original condition and unopened. Before returning any items please send an email letting us know:
Please note that customers are responsible for all shipping and handling on any returns. Refunds for customer payments WILL NOT INCLUDE any shipping costs.
REFUNDS
Refunds are issued via the original order payment method (PayPal, Credit Card or EFT). You are also able to visit our store and arrange a refund/exchange. Refunds are processed only once the original goods have returned to our warehouse. Refund amounts are typically instantly approved and processed once submitted by the usual providers.
Please note refund claims for missing, lost, or stolen goods, are subject to our final approval. These claims will be examined by our internal team and Australia Post to determine the proper outcome.
CHANGE OF MIND
Customers can receive an exchange but NO REFUND. Refunds are unavailable for change of mind returns. Please note that customers are responsible for all shipping and handling on any returns. Refunds for customer payments WILL NOT INCLUDE any shipping costs.
FAULTY OR DAMAGED GOODS
Contact us with details of damage or fault. Be sure to quote your invoice number and we will arrange a replacement.
HEALTH CONCERNS
For opened products such as pillows, pillowcases and quilts/doonas, we cannot accept refund or exchange due to health concerns.
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I was looking for a warm bed and this really does the trick. I have spent a few nights adjusting to the temperature and duration of the timer required. Great topper and very comfortable even if you don't want to use the heater....!
Jul 24, 2019
So happy with my purchase, very warm and easy to use. I especially like the timer feature.
Jul 08, 2019
This is the third Ramesses Electric Mattress Topper that I have bought. All for different people. I have avoided electric blankets in the past due to their uncomfortable wiring but these are so much better. The padding makes the bed so comfortable and the electric blanket side of it makes it so warm. There's no more getting into a freezing bed in the middle of winter.. now it's pure heaven to climb into bed. I can thoroughly recommend these!
Mar 26, 2019