Receptionist & Front of House Management Diploma II

Specifications:

• By the end of these modules, students will be fully ready to begin working on a resort, or to improve the service they provide to their clients. The course modules cover a number of subject areas including:
• Understanding the different types of holiday rep, and what each of them does.
• Understanding the growth of the modern tourist industry, and the common business structures involved in running a travel business.
• The impact foreign economies can have on the rep's own career and earnings.
• Working as part of a larger team to deliver superior customer service to holidaymakers.
• Staying safe when working on a resort.
• Understanding the rep and their employer's legal responsibilities.
• Handling customer complaints and delivering an exceptional service to resolve them.
• How to carry out common administration tasks.
• Creating an effective welcome meeting for holidaymakers, and understanding the information that needs to passed on to guests.
• How to sell excursions and other activities designed to enhance the guests' stay.
• Preparing and conducting successful transfers between airports and hotels.
• Cash handling and currency conversion basics.
• Advantages of this course include:
  • A better understanding of their role as a holiday rep, helping them deliver a better service to holidaymakers.
  • Greater confidence in managing clients and responsibilities on site.
  • Being able to work better with other members of the resort team.
  • A qualification that confirms their abilities, making it easier to secure a job.

• Additional information available HERE