Rosetta

Our Returns Policy is all about making your shopping experience more enjoyable.

Change of mind
If you have changed your mind and are able to provide proof of purchase, Italian Luxury Group may offer you an exchange provided the product is:

•   unworn or unused with all original, sealed packaging and all tags attached;
  • in saleable condition; and
  • not subject to the exclusions listed below.

The exchange or refund must be requested within 30 days of purchase and you must provide satisfactory proof of purchase. Italian Luxury Group reserves the right to refuse a refund for change of mind. In such cases, Italian Luxury Group may allow an exchange that matches the current value of the products.

You will be required to pay all shipping costs to and from Italian Luxury Group.

Exclusions
Please choose carefully when purchasing the following products, as change of mind returns will not be provided on:

• Discontinued range
• Made-to-order items
• Products on sale
• The following items are not eligible for a change of mind return.
• Framed Prints, Jewellery, Perfumes, Hand Wash, Shower Gel, Body Bath.
• Hand Cream and Body lotion.

 Return eligibility

• We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the original packing material the item was sent with.
• For health and hygiene reasons, the packaging it must not be opened.
• Due to hygiene reasons, we are unable to accept returns for swimwear, earrings and hosiery, unless they are faulty or have been sent to you by error.
• When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More