Sachi 4 Person Insulated Picnic Basket - Banksia

Replacement Products

Where we agree to replace a Product:

• A replacement for the Product that you ordered will be shipped to you at our expense after we have received your returned Product (does not apply to change of mind).
• The delivery time for the replacement Product will be the same as stated for the original Product.
• Consumer Guarantees under the Australian Consumer Law but no additional guarantees apply to all replacement products.

  Goods with Manufacturer’s warranty - Refund/Replacement policy

  Many of our Products come with a guarantee or warranty from the manufacturer. Please refer to the warranty terms and conditions on or in the packaging, however nothing in those warranty terms and conditions excludes the application of the Consumer Guarantees that apply under the Australian Consumer Law, and our change of mind guarantee.

   

  * Please note that the shipping charges you paid at time of check out will not be refunded*

   

  Returning a product if you change your mind -

  All our items or Products come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with any Product delivered to you, you may, within thirty (30) days of the Product being delivered, return the Product, it must be as new and unused, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product. This refund does not include the costs of return postage. You are responsible for return postage to our warehouse. We cannot accept returns in store for change of mind or Products purchased through the Site. We recommend that Products are returned to us via courier or registered post to ensure that they are protected and insured during transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

   

   *Please note that the shipping charges you paid at time of check out will not be refunded for change of mind. *

   

  For information on the most appropriate way to return items for change of mind you must first contact the Customer Service team via one of the following methods: Email our customer service team.

  This change of mind guarantee does not apply to Products that we repair or replace under these T&C's.

  Your entitlements to a refund, exchange, repair, or credit are governed by the Australian Consumer Law and this change of mind guarantee is in addition to those rights.

   

   

  Organising the Return of Products

  To return any item for any reason you must arrange the return either:

• by return postage through Australia Post, or

  Australia Post: Products must be returned whenever we agree to provide you with a refund or replace the Product or ask you to return the Product to us for inspection. Customer Service will email you a PDF voucher containing an RA which you must affix to the Product. You must then take the Product to any Australia Post Office for return. Please retain your receipt as proof of purchase, as it must be presented when returning the goods.

  Email our customer service team.

   

  * Please note no refunds will be processed until the goods have been returned to us. *

  Please allow up to 10 days for your refund to process back to your original form of payment.

   

Shop with peace of mind

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