Australian Sheepskin

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Shipping We dispatch your order within 24-48hrs (provided your payment has cleared). Once your ordered is dispatched, it takes 1-3 business days for your item to get delivered if you live in metropolitan areas. If you are in regional areas, it may take up to 3-5 business days for your order to get delivered. If your order is placed on a Sunday or public holiday, please allow until the next business day for your order to be prepared and dispatched. Please note that if you provide an incorrect address, there will be delays in the dispatch/delivery times for your order. Australian shipping costs are calculated by weight and destination location upon checkout. We are currently running a promotion where all orders within Australia that are over $50 receive complimentary standard shipping. International Shipping Transit times can take up to 5-10 days on top of our usual dispatch time of 24-48hrs. Please note, that transit time can take longer if your order gets held up at the country's processing facility. Please note, that all import tax and duty costs are to be absorbed by the customer. Original UGG Australia Classic is not responsible for any tax duties, customs fees or any other import costs imposed by the countries local authorities. International orders that are over $300 AUD receive FREE EXPRESS shipping. For all orders below $300, a $35AUD EXPRESS shipping fee applies, or $30 AUD for International Standard Shipping.

Australian Sheepskin has voluntarily committed to complying with (e.g. the NSW Privacy and Personal Information Protection Act 1998 (the Act)). This commitment has been made by Australian Sheepskin To protect the privacy of its customers, business contacts and employees.

This policy sets out how Australian Sheepskin Collects uses and discloses personal information, including your right of access and correction. It applies equally to conventional and electronic information.

Collection Accuracy, Retention and Security

Australian Sheepskin WILL:

• Collect and retain personal information only if it is necessary for one of our functions or activities and will do this in a lawful, fair and reasonable way;
• Take reasonable steps to ensure that the personal information collected is relevant, not excessive, accurate, complete and up-to-date;
• Take reasonable steps to ensure the protection of personal information from misuse, loss, and unauthorised access, modification and disclosure;
• Retain personal information for no longer than is necessary for legitimate purposes; and
• Destroy or permanently de-identify personal information, which is no longer used or required.
• Only use this information for legitimate business purposes

Disclosure and Use

Australian Sheepskin WILL:

• Use collected information to provide the services you have requested or to meet the purpose for which the information was submitted. The information may also be aggregated for customer research purposes;
• Not collect, use or disclose sensitive information, such as information about a persons health, except with specific consent or in circumstances permitted by the Act;
• Ensure information provided to us will only be disclosed to a third party to the extent required to provide the requested services or to meet the purpose for which the information was submitted;
• Respect your wishes, if you tell us that you do not wish to have your personal information used or disclosed for a particular purpose, unless this is not legally or practically possible;

What information do we gather from you?

• Information you give us
• Information automatically gathered
• E-mail communications
• Information from other sources such as letters, mailed orders, telephone orders, fax etc.

Do we share the information that we gather from you?

• It is strictly our business policy NOT to share any of the information you give us with anyone else possessing a business Interest unless you specify that you would like to do this.
• The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer
• We collect personal customer information which is shared with Facebook in an effort to serve more relevant ads and improve customer experience.

Email communications

Information you give us may be used by Australian Sheepskin for any up-coming promotional offers, please let us know if you do NOT want us to include you. Please state this to Australian Sheepskin when communicating with them.

Enquiries and Access

If you wish to know more about privacy practices at Australian Sheepskin, or wish to review or make changes to your personal information held by UAustralian Sheepskin, you may contact Australian Sheepskin. We will make all reasonable efforts to promptly deal with your enquiry.