Seller Profile
Product come quick and gôd quality
Apr 13, 2024
I purchased this instead of a microwave it does toast and re heats food better than a microwave
Feb 22, 2024
It's the second earphone I've bought. Delivered on time, new product, excellent quality. I recommend it.
Feb 18, 2024
guys - fifth purchase from mydeal. i have no anxiety whatsoever buying from them at all. the products are genuine, the prices are fantastic and delivery is usually next day. i have always received my goods in genuine packaging, registered them with the oem and had noproblems. i always start here first - from fuji cameras, lenses, sony earbuds i completely trust mydeal.
Jan 31, 2024
my Bose QC20's earbuds left and right make static noise. I would like to return this product or an exchange or refund..
Jan 24, 2024
Cuts well.
Jan 24, 2024
I finally caught up with the trend and put away my earpieces with cord - it has changed my life - I can wonder around and do things and not have to carry my phone or get the cord caught up in stuff
Jan 10, 2024
Best headphones ever great quality sound and they look and feel amazing would definitely recommend them.
Dec 27, 2023
I received my air fryer a few days ago and absolutely love it being 12 ltrs it’s quite big and I’ve cooked several pies in it so easy to use thank you
Dec 19, 2023
Delivery was speedy. Product was exactly what I wanted. Small but good. I have a small kitchen so this is great b
Dec 10, 2023
The orders placed before 8 am (AEST) will be dispatched within 24 to 48hrs (Business days only).
Delivery varies by location, please see the expected timeframe to receive your product below:
If you are unavailable at the time of delivery re-delivery fees may apply.
Returned to Sender (RTS) due to an invalid address then a re-delivery cost will incur.
Transit Issue/No Tracking update
The tracking number is provided to you once the package has been dispatched from our warehouse. The tracking number will come live and show movements of the package only when it gets scanned by the courier company in the depot or parcel facility. Please note, in case the tracking is not showing up any updates after 48hours please contact us immediately so that we can reach out to the courier company and get it resolved to ensure you have good customer satisfaction.
Product undeliverable
A product can be undeliverable due to multiple factors, our team will contact you through email to resolve the matter.
Returned to Sender (RTS)
If a product has been RTS, it may be because of the following reasons, Invalid address: Please make sure the address provided by the customer is always correct. The seller does not hold the responsibility for address validation at our end. If the product gets Returned to Sender due to an invalid address then a re-delivery cost will incur. If the customer wants a refund, then a one-way shipping cost along with 15% restocking fees will be deducted.
Delivery Rejected by Receiver:
If the item is rejected by the receiver, then the order is considered as a change of mind following which shipping, as well as restocking fees, will be deducted. Please note, if an order is a gift purchase, it will be considered the same way as normal orders.
Unsuccessful Delivery
By default, the packages will be dispatched with the status "Authorized to Leave (ATL)". However, this cannot be the case if the product value is high or if the courier company delivery driver does not find a safe place to drop off the package. In such cases, the package will be taken back either to the post office or depot or a parcel collection centre of the carrier company after leaving the calling card in the mailbox.
We guarantee that every product we sell is authentic and sourced from reputable suppliers. We offer a 12-month warranty on all our products, covering manufacturing defects. If you encounter any issues with the quality of your purchase, we are here to support you with a replacement or a full refund.
14-Day Change of Mind Return:
We understand that sometimes a product may not meet your expectations. If you change your mind about your purchase, you have 14 days from the receipt date to return the product. To qualify for a return, the item must be in its original unused condition and packaging. Returns due to change of mind are subject to a 15% restocking fee, which will be deducted from your refund. Customers are responsible for the return shipping costs under this policy.
12-Month Warranty:
Our products are backed by a 12-month warranty, ensuring protection against manufacturing defects. This warranty operates in accordance with Australian Consumer Law. If your product suffers from a manufacturing defect within this period, we will offer a repair, replacement, or refund.
Return Shipping Costs:
Change of Mind: Customers are responsible for covering the shipping costs when returning items due to a change of mind. We recommend using a trackable shipping service to ensure the safe return of your item.
Faulty Items: If you are returning an item because of a fault or defect within our 12-month warranty or as per Australian Consumer Law, we will cover the return shipping costs. We will provide a prepaid shipping label or reimburse you for the shipping expenses to ensure a hassle-free return process.
Refund Process
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please note, it may take some time for your bank to process the refund and post it to your account.
Exclusions
Certain items are excluded from our change of mind return policy for hygiene and safety reasons. These include intimate wear, opened electronics, and personal care products.
How to Initiate a Return
If you wish to return an item, please contact our customer service team with your order number and the reason for the return. We will guide you through the process and provide any necessary shipping labels or instructions.
We value your trust in choosing Campbellfield Holdings Pty Ltd for your purchase. Our team is dedicated to ensuring a smooth and satisfactory shopping experience. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.
These points cover the general rules around change of mind, returns, and refunds in Australia according to the Australian Consumer Law.
No Automatic Right to Return for Change of Mind: Australian law does not require businesses to accept returns if a customer changes their mind about a product. This includes situations where the customer no longer wants the item, found it cheaper elsewhere, decided it was too expensive, or didn't like it after purchase.
Retailer Policies: While the law does not mandate returns for change of mind, many retailers offer their own return policies. These policies are at the discretion of the retailer and can vary widely, so customers should check the policy at the point of purchase.
Signage and Online Policies: If a store has posted a return policy (either in the store or online), they are contractually obligated to honour it.
Products Must Be of Acceptable Quality: Goods sold in Australia must be of acceptable quality, fit for their intended purpose, match descriptions made by the salesperson or in advertising, and meet any extra promises made about performance, condition, and quality.
Right to a Remedy: If a product fails to meet a consumer guarantee, customers are entitled to a remedy – a repair, replacement, or refund. The type of remedy may depend on whether the failure is major or minor.
Major Failure: A product has a major failure if it:
has a problem that would have stopped someone from buying it if they'd known about it,
is significantly different from the sample or description,
is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time, or
is unsafe.
Minor Failure: If the problem is not major, the retailer can choose to provide a repair within a reasonable time or give a replacement or refund.
Refund Form: If a refund is provided, it may be given in the original form of payment or through store credit, depending on the store policy.
Proof of Purchase: Retailers can require a customer to provide proof of purchase for a return or exchange.
Exclusions: Some types of goods may be excluded from returns, such as personalized items or goods which can deteriorate quickly (like fresh food).
Health and Safety: Products that pose health or safety risks if returned (like underwear and pierced jewelry) may also be excluded from return policies.
Care of Product: Consumers are expected to take reasonable care of the product while it is in their possession. If the product is damaged due to misuse, the consumer may not be entitled to any remedy.
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