•6.1 We utilise a number of third party couriers to deliver your Order based on your location (Couriers). Shipping and delivery of Orders will be in accordance with the delivery terms of the Couriers.
•6.2 You must provide a physical delivery address where someone is likely to be available to accept the delivery of your Order during business hours. You may be required by the Couriers to provide proof of identification for verification checks, in accordance with their delivery terms.
•6.3 Shipping costs are influenced by the weight of the products in your Order and your location. You can see the pricing on the available shipping options by entering your post code into the freight calculator. This calculator appears on the lower half of the screen when you add items to your cart.
•6.4 We aim to dispatch all Orders, where products are in stock, within 1-3 business days. Products that are built-to-order including our customisable computer packages may take up to 2 weeks to be assembled and dispatched. If for any reason we are unable to dispatch your Order we will notify you within 2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia, but are subject to the delivery terms of the Couriers.
•8.1 We offer a 14 day Satisfaction Guarantee on brand new products. You may return the product to us for an exchange or store credit even if you have simply changed your mind, provided the following conditions are met:
1.The product has not been opened and seals intact (where applicable)
2.The product is not a special order product (Product is not "In stock at Supplier" status and is stocked by BONDICO)
3.The product is not in large quantity (greater than 5 units)
4.The product value is less than $1,500
5.The product is returned within 14 days of purchase
PLEASE NOTE: BONDICO Computers may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer's expense. Any items that, because of customer negligence, misuse or tempering are, damaged, or missing parts will not be accepted for return.
•8.2 All non-faulty returns not meeting the above criteria will be at BONDICO Computers' discretion and if accepted will attract a 15% restocking fee.
•PLEASE NOTE: Shipping and payment fee's are not refundable. Return postage fee is the responsibility of the buyer. Furthermore, if a product is deemed "No Fault Found" for any warranty/consumer claim, a service fee of $45 will apply.
•8.3 We will not normally accept returns for the following types of products:
1.a) Ex-demo products
2.b) Ex-lease products
3.c) Open box products
4.d) Clearance products
5.e) Licensed software
6.f) Products with a "Price Markdown" label
7.g) Products with a "No Return basis" label
8.h) Products specially ordered for you
9.i) Product listed on the packing slip or invoice as "No Return"
10.j) Headphones, Headsets & Earphones (hygiene reasons)
•8.4 To return a product you must:
1.a) Contact our Online Service Team and request an RMA number. They will review your request and at their discretion, issue you a RMA number.
2.b) Send us the product safely and securely with the RMA number on the outside of the package. We will process your return claim in accordance with our warranty policy.
•8.5 By issuing you with an RMA number, we are not representing that your warranty claim is valid or that you will be entitled to have your product repaired or replaced, or a refund provided in relation to that product.
•8.6 In order to obtain a refund, exchange or to repair a product purchased from us, including those products which carry a manufacturer's warranty, you must have clear proof of purchase; typically, a receipt or invoice.
