TAS Regional: 7050-7053, 7055, 7020-7030, 7303, 7325, 7260, 7310
ACT Metro: 0200-0299, 2600-2620, 2900-2920
NT Metro: 0800, 0820
NT Regional: 0810, 0828, 0829, 0830, 0832, 0835, 0836
Delivery Note: Delivery only includes offload of the goods from the truck. It does NOT include moving and placement of the goods anywhere else in the property other than where the truck has direct access to. It is an unload / drop-off service only.
We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast
Warranty Policy
The Buschbeck BBQ / Outdoor Fireplace is warrantied for a period of 2 years from date of purchase.
The warranty covers major structural cracks that occur as a result of a manufacturing defect that prohibit the unit from being used for its intended use, but excludes damage caused by excessive heat or overloading (see assembly instructions).
Small hairline cracks are considered normal, are non-structural and do not constitute a claim.
Warranty excludes normal wear and tear as would be expected in a masonry cooking device, and is limited to replacement parts and delivery freight only.
Our 2 year warranty applies to claims regarding any fault, defect or failure occurring as a result of the manufacturing process.
Returns Policy
Unfortunately, we are not able to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please keep your proof of purchase - e.g. your receipt. If you believe your product has a fault, you can make a return request. The product has to be unused and in the same condition as you received it with the original packaging still intact.