Seller Profile
Ok, was delayed
Apr 17, 2024
Great value
Apr 15, 2024
Beautiful foundation would recommend to anyone
Mar 28, 2024
Beautiful foundation would recommend to anyone
Mar 28, 2024
I have always been a Revlon customer but there are soooo many choices of Foundations now it is very confusing. However after much research I found what I was looking for here and the price was very pleasing compared to other places. My goods were delivered boxed and in a timely fashion so I am happy with the transaction. I'll be back to My Deal when my 4 bottles are used. Thanks, Liz
Mar 25, 2024
Not super pigmented but that suits me. It’s a nice subtle effect.
Mar 24, 2024
Love this eyebrow tattoo! Easy to apply and stays all day and night!
Mar 21, 2024
Great product, easy transaction, thank you
Mar 13, 2024
I like this color Very natural specially in the winter but I use it often together with other darker colors to get right nuance.
Mar 12, 2024
Recommended this by my son's dermatologist as he's got bad acne. Great for sensitive skin.
Mar 10, 2024
Orders received before 12:00pm (Sydney time) on a weekday, will be processed and dispatched the same day. Orders received after 1:00pm will be processed the next business day. We do not currently dispatch orders on weekends or public holidays.
All orders are trackable and require a signature on delivery.
Please allow up to 8 working days for your order to be delivered. Isolated or remote areas can take longer.
All orders are sent exclusively with Australia Post, should you decide to change the delivery address during transit with the courier or authorise the courier to safe drop the order, Cosmetix will no longer accept any liability should the order get lost in transit.
Goods Returned to Sender (RTS)
All orders are despatched from Cosmetix to the address provided upon checkout. Should you decide to;
i. change the delivery address during transit with the courier or
ii. authorise the courier to safe drop the order
In the event that an order that Cosmetix has sent out is returned to us due to
i. the address supplied is incorrect/incomplete (ie. not including your apartment number)
ii. it remained unclaimed at an Australia Post outlet for a period of 14 days
iii. customer refusing delivery of the order or is no longer known at the address supplied
Australia Post will return the order to Cosmetix at an additional cost to Cosmetix. Cosmetix will deduct the RTS fee charged by Australia Post ($11.00) from the value of the goods with any balance to be refunded to the customer. If the original order qualified for free postage or a postage discount, a $19.95 fee will be deducted to cover the cost of the initial postage and the RTS fee. Cosmetix will not resend the parcel.
Incorrect/ incomplete address
If the order has already been dispatched from our facility to an incorrect address we were provided, Cosmetix will not be able to refund or resend the order. Cosmetix will deduct the RTS fee charged by Australia Post ($11.00). Should the customer reach an agreement with the courier to have the parcel redelivered/ redirected to another address, Cosmetix will not accept any responsibility should the parcel be lost in transit or misdirected by the courier.
Goods missing in transit
In the event that an order that Cosmetix has despatched is not received within the advised delivery period. Cosmetix requires the customer to contact us directly within 30 days from the date that the order was placed to bring this to our attention so we can follow it up with the courier. Enquires lodged outside of 30 days from the date the order was placed, will not be accepted.
Order Changes
Because of the way our system processes orders, orders cannot be changed online once placed. Cosmetix will not be able to make any changes are not responsible for any incorrect details provided.
Change of Mind Returns
If you received your order and you've changed your mind about something you've purchased, simply contact us within 30 days of receiving the item. Once we have received your returned item, it will be inspected and if the item is found to be in it's original, resaleable condition with all seals or tags intact, we will facilitate an agreed resolution.
Please Note:
i. Return postage for change of mind returns is paid by the customer
ii. We are unable to offer product exchanges for change of mind returns
iii. Products being returned must be in their original, resaleable condition with all seals or tags intact. The product must be unopened, unused/untested
iv. We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
v. Fees may apply
Faulty goods
In the unlikely event that an item arrives and is faulty or damaged please contact us as soon as is practically possible and provide a description of the issue/fault and clear and detailed supporting images to allow us to provide an exchange or refund. If damage has occurred due to misuse we reserve the right not to provide an exchange or refund.
Allergic Reaction
In the rare instance that you've had an allergic reaction to a product, please take a clear photo of the reaction and discontinue use immediately. Contact our customer service team who will assist you.
Returns for allergic reactions must be less than 20% used when the product is returned to us and the return postage cost is at the customers expense.
Last updated December 2023
Copyright 2024 MyDeal.com.au - © All rights reserved
