Seller Rating 1242 Reviews
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers.
No 5 Star Reviews yet
My first purchase on line & certainly will not be my last. Excellent service & product. Thank you.
Apr 15, 2019
Great product, kids has fun.
Dec 31, 2018
Very happy with the mower. 5 stars for customer service.
Dec 11, 2018
Great exercise bike, very stable & portable. Very happy with my purchase.
Nov 24, 2018
Amazing purchase. Great quality and exactly as described. Good value for money. Postage time within 4 days. Immaculately boxed. Great communication from MyDeal. Will definitely use again.
Jul 19, 2018
Exactly what I wanted. Comfortable, sturdy, functional, and it was a great price comparing to other sites/retailers. I needed a larger than average table and this is perfect. Very roomy. It was also sent to me in 3 days which was awesome.
Jul 16, 2018
Brilliant - just what I needed!
Jun 05, 2018
Great idea. Assembly instructions adequate BUT almost impossible to read. Images far too small and indistinctively printed. Need to be A3.
Apr 25, 2018
Small fountain perfect for a petite water garden attractive entrace feature. Hides well bebind water plants.
Apr 12, 2018
Quite a neat box for storing stuff out of sight. Given it is a click together design, it isn't quite as waterproof to store charcoal or similar. Good for tools and toys.
Feb 24, 2018
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98% of products are dispatched within 1 business day. Ensure your address is correct during checkout. To aid in speed of delivery, our system cannot accept order cancellations following payment. Allow 5-10 business days for delivery. Your item will be sent via Australia Post unless stated otherwise on the listing.
Buyers will be able to trace the delivery online with a unique tracking number.
AusPost Deliveries (default provider)
The buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.
Courier Deliveries (check product page)
Once your item reaches the nearest depot, the Courier provider will contact the buyer via phone to notify of the delivery day. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
The seller returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).
Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
30 Day Returns:
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:
If you wish to take up this offer, please send us an email stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. The seller will not accept the return of any item/s without an RMA attached.
In addition to your statutory rights (listed on the website separately), the seller offers a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.
Until the nature of any fault is determined, the resolution the seller can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. In the case of a minor failure, the seller warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.
Warranties do not apply where items are resold/rented for the purpose of profit.