Seller Profile
Great bed with excellent quality.
Mar 09, 2024
Awesome quality product. I added some being buttons to go with my decore
May 01, 2023
Just beautiful!
Dec 21, 2022
Love them thnx so much 🥰❤️
Jul 27, 2021
This is a very good looking and appealing coffee table, that is strong and sturdy.
Apr 16, 2021
Thankyou so much Imperial Furniture Melbourne for The SuperFast Service + The Couriers was Amazing very Fast and Delivery Service 👌 was Too Notch I'll be Ordering more Furniture again Thankyou once again for Top-Service
Feb 09, 2021
I’m in love with my Texas sectional sofa...the colour the texture the overall look and comfort ...only wish there was an optional extra ottoman to purchase...
Oct 10, 2020
Really lovely plush bed, well made, the stud detail looks great.
Mar 21, 2020
Great bedside table
Jan 26, 2020
I love my new bed head, perfect
Sep 13, 2019
For the Christmas holiday season, our last dispatch date will be on 21/12/2023. Due to the holidays, delivery times may take longer. We will resume normal operations from 8/01/2024. We appreciate your understanding and wish you a joyful holiday season!"
Estimated Delivery Time: For the Christmas holiday season, our last dispatch date will be on 21/12/2023. Due to the holidays, delivery times may take longer. We will resume normal operations from 8/01/2024. We appreciate your understanding and wish you a joyful holiday season!"
VIC: 2-5 business days
NSW & ACT: 3-7 business days
SA Metro: 3-7 business days
QLD Metro: 4-7 business days
TAS: 4-10 business days
WA Metro: 5-12 business days
NT Metro: 6-14 business days
Regional and Remote Areas: 7-14 business days
No delivery to PO Box addresses or Parcel Lockers (please provide a residential or business address at checkout)
NOTE:
Some products can only be delivered to certain locations
Delivery requires the presence of both parties so as to sign and receive the goods. In the event that the recipient is unavailable at that point in time, the product(s) will be shipped back and a fresh delivery fee will be charged for the successive deliveries of consignment.
For large and heavyweight items, please arrange an able-bodied person to assist the driver with unloading.
WARRANTY POLICY
Under the Australian consumer law, Imperial Furniture provides a certain period of warranty to all its products unless stated otherwise in the individual product description.
For products that have defective signs, operational product failure or are received broken or deemed dead on arrival (DOA), please contact ASAP once you notice the damage. Please provide images to substantiate your claim.
Ready to Assemble Goods and Legs on Lounges
Customers are advised upon receiving of the R.T.A stock, goods should be examined thoroughly for any damage, missing parts or defects before assembling. Any defects should be reported to us within a period of time once you notice upon receiving of such goods. Damage Claims arising after assembly of products will not be recognized.
The Warranty does not Cover:
Damages that may be caused due to improper assembly; or
Misuse and neglect of received goods; or
Damages arising from poor storage; or
Any use of corrosive/ toxic detergents or cleaning agents which are not recommended for its type; or
Normal wear and tear; or
Minor issues that have been neglected thus escalating to major.
Scope of Warranty
The remedies availed under this warrant policy are available to the original owner, purchaser, beneficiary (or rightful heir) of the product and it's not transferable.
Unless deemed an escalated major fault due to negligence, this warranty covers under the applicable period all defective parts and material of the product.
Imperial Furniture's liability in this warranty policy is not extended to:
Failure, damage or deterioration in partial/full arising from normal wear & tear; or
Damages or corrosion arising from the use, storage, assembly and damages due to failure to adhere to installation and maintenance instructions; or
Damages arising from instances where a product has been used for commercial purposes and in a manner /exempt to domestic use; or
Damages arising from natural causes; or
Defects to products sold to customers "as is" which prior to purchase have been brought to the attention of the buyer.
RETURNS POLICY
Upon receiving of goods, if any issue occurs please contact within 30 days of purchase. The arising issues must be clearly outlined and backed up by evidential images.
Before any returns are made, please contact us to arrange the return and avail any other detail concerning the product(s) to be returned. If your order is correctly filled but yet you wish to return it, the return will be acceptable, however, only the cost of the merchandise will be refunded. All non-defective products will be subject to a 20% restocking fee.
Goods will be replaced or a full refund made if:
Merchandise received does not match the description; or
Goods are in their original state as received and unused;
Quality of merchandise is defective;
The quality of goods is not merchantable.
Goods will not be accepted or a refund issued if:
Wrong merchandise was ordered;
Consignment took longer for delivery than anticipated.
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