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Seller Profile

DESAFIO (Direct Import)

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silver Seller
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91.36%
440 product reviews
DESAFIO was founded in 2018 with a simple motto in mind, for our customers to “Smarter Shopping,Better Living” To live up to our motto, we have established these guiding principles that we adhere to every day! Earn Your Trust We believe our customers’ trust in us is fundamental to their shopping experience. We are dedicated to high standards of quality and service to make certain that you can always rely on us. We impose strict quality controls on everything we sell. We manually double check everything before it is packed and shipped, giving you complete peace of mind when shopping with us. Genuine Care We believe that every step and detail matter when it comes to your shopping experience. It is a team effort, and internally we have clear guidance to communicate our philosophy. Everyone on our team is dedicated to perfect your experience. This is our Products team, our Customer Service team, and our Logistics team. We care, every step of the way. Keep it Simple Our goal is to create a hassle-free shopping process for you to make it easy to shop with us. This means no confusing policies or complicated forms. If you have questions or concerns, our Customer Service team is here to help 24/7! Every day we are constantly looking to simplify more and improve your experience.
 

Customer Reviews

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Customer Reviews

  • (261)
  • (92)
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No 5 Star Reviews yet

  • JohnVerified buyer

    Great product would purchase again if needed

    Apr 16, 2024

  • Helene MillarVerified buyer

    I was sceptical but bought them anyway to try and control an ant problem So far so good

    Apr 05, 2024

  • LevanaVerified buyer

    Works great thanks

    Mar 31, 2024

  • TracieVerified buyer

    wow I was BEYOND excited to be able to buy this microphone for a fraction of the price listed elsewhere. It came highly recommended by some musos I know and my son was thrilled with it. Awesome!

    Mar 20, 2024

  • WendyVerified buyer

    Very happy with this product and the app

    Mar 17, 2024

  • DannielleVerified buyer

    Fast delivery 📦 Product as described ✔️ Great quality ✔️ Fantastic 👌

    Mar 13, 2024

  • CarolVerified buyer

    What it states is what you get a great product haven’t seen a creepy Crawley since it was set throughout the house don’t delay and install now

    Feb 06, 2024

  • Lisa EsmoreVerified buyer

    A really lovely jigsaw and it was my cuppa after work go to. Even with the extra help! 🤣

    Feb 05, 2024

  • Judith McwilliamsVerified buyer

    Love it, gives me more time to get other things done

    Jan 19, 2024

  • AshleighVerified buyer

    No complaints here. I bought these just so I can found out which style fits me the best. It was a no brainer with my purchase and they really are sturdy. I, apparently, have small ears so, it's difficult for me to find earphones. The sound is sharp and clear and these are such great value. A+++

    Jan 17, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

  • (261)
  • (92)
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  • (16)
  • (45)

No 3 Star Reviews yet

Customer Reviews

  • (261)
  • (92)
  • (26)
  • (16)
  • (45)

No 2 Star Reviews yet

Customer Reviews

  • (261)
  • (92)
  • (26)
  • (16)
  • (45)

No 1 Star Reviews yet

Customer Reviews

  • (261)
  • (92)
  • (26)
  • (16)
  • (45)

No reviews yet

  • Please allow 7-15 days for delivery.

  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

As we grew, we recognize the growing impacts of our actions and we are committed to do our part to create a better world.
We are committed to:

 

  • Environmental Protection
    We are committed to minimizing our impact on the environment.
    We aim to reduce our waste from both packaging and shipping as much as possible, whilst also using recycled material wherever possible.
  • Equal Opportunities
    We do not allow for any unethical discrimination on the basis of race, gender, sexual identity, age, marital status, pregnancy status, mental or physical disability.
  • Animal-Friendly
    We are committed to nurturing an animal-friendly environment, they even come to work with us!
    We are strictly against selling any product that may be of harm to animals.

We offer a standard warranty period of days on our products, starting from the day of purchase. 

 

Should your item become faulty or appear to have a defect within this period, please contact us via your MyDeal account

 

Should you receive a damaged item, please let us know within 2 days after receipt as shown per package carrier’s tracking on our tracking page.

If you contacted us after this period, we are sorry to inform you that we may not be able to offer warranty service for the damaged item as we have limited window to report damage to our package carriers.

 

What is NOT covered by warranty:

  • Improper usage, storage, or handling of the item
  • Using the item in a way that it was not designed for
  • Damage caused by impact, shock, sand/dust/dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding, earthquakes, lightning, or other adverse weather conditions
  • Any accidental or malicious damage

 

In the rare case that a product becomes faulty or a buyer receives a product with defects, buyers are entitled to request for a product replacement within 60 days of purchase.

 

To request a replacement, buyers are required to provide photo/video evidence of the product's manufacturing defects via your MyDeal account

Your request should also include the following information: 

  • Your order number 
  • The name and email address used to place the order

If the case is deemed valid, we will cover the related cost to deliver a replacement!

 

 

 

EXTENDED PROTECTION PLAN 

 

Upon purchase of applicable physical goods, customers may purchase our Extended Protection Plans (“Plans”) that ranges from 1 to 4 years.

 

Our Plans are offered as an optional addition to customers upon their purchase of applicable physical goods from Smart Living Box official sites.

 

Under these plans, we cover any defects in material or workmanship under normal use during the protection period. The protection period commences from the date of purchase. The protection period varies depending on the period selected and purchased by the customer.

 

We will replace, at no charge, the product or part of the product that proves defective because of improper material or workmanship, under normal use and maintenance, during the protection period. Should replacement of products or parts of a product become unavailable, we may refund the customer an amount not exceeding the amount paid by the customer for the Plan. We reserve the right to final decision upon dispute.

 

To request a replacement, customers are required to provide photo/video evidence of the product's manufacturing defects via MyDeal account

Your request should also include the following information: 

  • Your order number 
  • The name and email address used to place the order