Luminous Beauty Supply

RETURNS

We understand that you might need to return something to us for a number of reasons.  Before any returns will be accepted or processed, you must contact us within 7 days of receiving the product before sending anything back.  This is necessary to ensure the correct procedure is followed so the process is as quick and easy as possible.

Items must be returned to us via tracked postage or courier.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Returns not received by us will not qualify for replacement or refund.

Electrical products:
All electrical products include 12 months warranty. For more product-specific information, please refer to the product page.

Colour Disclaimer:
Displayed colours are to be used as a guide only, as colours may appear slightly different in person compared to on-screen display. If you are unsure about colours, please contact us prior to making your purchase.
If you are unsatisfied with the colour once received, returns may be possible provided that the products are unopen and unused. Please refer to our return policy for more information.

Gel Polish Disclaimer:
Exposure to UV light/rays and certain products such as cleaning or tanning products and certain LED lamps could compromise with the product’s chemical bonds and result in discolouration overtime. This is completely normal and is not due to faulty products.

Dipping Systems Disclaimer:
If working slow, over exposure to oxygen may occur, resulting in a hardening of the Base/Top coat brushes. This can also occur if dipping powder becomes stuck on the brushes. To resolve, soak the brush in the Brush Saver for at least five minutes before cleaning the brush with lint-free wipes.

Base and Top coat solutions may sometimes become thick and cloudy as a result of contamination
with the dipping powder. If this occurs, the solution is no longer usable.