Seller Rating 407 Reviews
No 5 Star Reviews yet
Went together really well and amazing quality for such a low price.
Oct 30, 2019
Awesome mattress. Very impressed.
Oct 14, 2019
2nd purchase. Good product and worth it.
Jul 12, 2019
Easy to put together, looks good, great value
Apr 11, 2019
Easy to install! Simple but affective. Great value for money
Apr 03, 2019
So happy with my purchase. . The color looks amazing against my grey wall in my activity room. Great for when an extra visitor comes to stay as just fold down you have a spare bed. Would definitely recommend to family and friends.
Mar 23, 2019
We found the product as described in website. Happy with the quality.
Jul 05, 2018
Great quality, great price, fast delivery
Jul 02, 2018
Love the bed was easy to put together just waited to long for delivery
Jun 04, 2018
Dec 08, 2015
No 4 Star Reviews yet
No 3 Star Reviews yet
No 2 Star Reviews yet
No 1 Star Reviews yet
No reviews yet
Luxo Living offers a 12-month warranty on all products used in private household situations. Products used for commercial purposes will be covered by a 3-month warranty.
Luxo Living is committed to providing the best value furniture and appliances in Australia along with world class customer service. Quality is never compromised when we source our products. If you have any concerns about a product you have received, please contact us and provide:
After receiving the information you have provided, we will work hard to solve the problem you have encountered. If your product is determined to be faulty, one of the below solutions will be offered to you, in the following order:
If the fault cannot be solved with a spare part and no replacements are available within 3 weeks, and you choose not to accept an alternative product, we will offer you a full refund or store credit should you so choose.
Luxo Living warrants all goods to be free from defects in material and workmanship, and of acceptable quality and durability in every possible way!
The warranty does not cover:
We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us). Please note that delivery costs for items purchased on a free shipping promotion will be deducted from your refund along with the return delivery cost if this has been arranged by us. A 10% restocking fee will also apply.
Returns need to be booked with us in advance so we can provide you with a Return Authorisation (RA) number for tracking purposes. To book a return, simply contact us within 30 days of receiving your item and we will get back to you with further details.
Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit. Refunds are generally processed within 7 days of receiving your item back.
Due to health & hygiene regulations we can only accept mattresses, mattress toppers and bed sheets returned in unopened and sealed packaging.