Seller Profile
Quality product that fully meets the claims and details included in the promotional material. Easy to fit and works well/looks great.
Jul 13, 2022
Looks greater than my toilet.
May 06, 2022
bushes are not adequate
Apr 01, 2022
Well made and fast delivery
Dec 22, 2021
Looks good & arrived very quickly after the purchase. The holding plugs were too big to fit in the fixing holes in the porcelain pan. I managed to modify the plugs with a Stainley knife and reverse them and with a little help from a rubber mallet they were fitted and able to be used. My daughter likes the fact of the quiet close and I am happy cleaning with the quick release ;).
Nov 01, 2021
Good product, quick delivery
Oct 27, 2021
I love the quality of this product. I bought 2 of them. I did have to purchase additional fixings at my local hardware store because the ones that came in box wouldn't go through the small holes in the pan. Expensive, but works beautifully, quiet and reliable - looks high-end. Easy release for cleaning - someone thought this aspect through.
Aug 10, 2021
Super fast delivery!
Apr 29, 2021
Free Standard Shipping Australia Wide
MUZT customers enjoy free standard shipping within Australia on any purchase.
RETURNS
Change of mind policy
MUZT offers change of mind returns 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused (must not have been installed or attempted to be installed) and in the same condition that you received it, along with original packaging in saleable condition.
To complete your return, we require a copy of receipt or proof of purchase enclosed in your return. Please do not send your purchase back to the manufacturer.
Exceptions to our return policy
Toilet Seats - for hygiene reasons, returns and exchange of toilet seats cannot be offered if packaging has been opened.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve followed these steps and you still have not received your refund yet, please contact us.
RETURN/EXCHANGE OF FAULTY GOODS
We will replace items if they are defective. If you request a refund or to exchange it for the same item, please contact us.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except for returning faulty goods booked through us.
Please ensure your return parcel is securely packaged and both the sender's address and our online return address are clearly displayed on the outside of the parcel.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.
MUZT WARRANTIES
In addition to the guarantees provided under the Australian Consumer Law, MUZT offers product warranties. Our warranty covers manufacturer defects in both materials and workmanship from the date of purchase.
Customer satisfaction and experience are paramount to us. We will make sure your experience with MUZT is a pleasant one.
| MUZT WARRANTIES (For domestic use only) | ||
| Air Induction Overhead Showers | 3/1years | 3 years replacement product for major failure 1-year for finishes |
| 3 Function Chrome Hand Shower Head | 2 years | 2 years replacement product for major failure |
| 3 Function Chrome Wall Shower | 2 years | 2 years replacement product for major failure |
| Toilet Seats | 12 months | 12-month replacement product |
| Spare Parts | 12 months | 12-month replacement |
Please note:
This warranty excludes damages resulting from incorrect installation, a misuse or product neglect.
WARRANTY CLAIMS
To make a warranty claim, the following documentations must be included in your enquiry:
If the product has not been installed, it can be returned and refunded with a proof of purchase. Please contact us before returning a defective product.
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