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Seller Profile

Nikki Williams

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Nikki Williams is a luxury leather designer handbag label. Our handbags are designed in Sydney, and handcrafted in limited numbers from the finest of leathers chosen for their texture, colour and beauty.
 
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  • Please refer to the "Estimated Delivery Time Frame" available in the product listing for expected delivery time to your address

  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

 

Holiday season update

We recommend that you provide additional delivery advice during the holiday peak season to set customer expectations around delivery and avoid a negative shopping experience. Please see the example template below.

 

 

  • Dispatch Issues

Due to issues impacting the supply of our products, please allow an additional 5 days for delivery.

  • Dispatch closure

Our warehouse is closed between 23rd December 2023 and 6th January 2024.

        Christmas cut off:

Please order by 20th December for the best chance of delivery before Christmas.

CRAFTSMANSHIP & CARE:

  • Should your NIKKI WILLIAMS box clutch becomes wet, wipe gently dry with a soft dry cloth.
  • Please avoid getting moisture on any metal hard wear including the zips embellishments & buckles. Please note a handbag can change appearance over time.
  • Store your box clutch in its 100% cotton monogrammed dust bag.

WARRANTY POLICY

NIKKI WILLIAMS offers a 6 month warranty on their handbags, clutches and wallets. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and NIKKI WILLIAMS will, at their own discretion, replace or repair your damaged product.

Grain and slight differences of color are characteristics of the leather and are unique to each bag. Most of leather used in the creation of NIKKI WILLIAMS handbags has been treated and are water and scratch resistant. However, we recommend you spray your new NIKKI WILLIAMS leather product with a quality leather protector. We also recommend keeping your product away from heaters or excessive temperatures as leather is a natural substance and can cause it to shrink and change shape.

Exclusions & Limitations

The above warranties against defects do not cover loss, damage, breakage, changes in appearance, splits, or the gradual degradation of all or part of the products due to:

  • Normal wear and tear (including tarnishing)
  • Accident or mishap
  • Careless handling
  • Improper use
  • Alteration or substitution
  • Use outside our care instructions
  • Improper repair or warranty service performed by someone other than us or our authorised repairers
  • Theft

Hardware tarnishing occurs naturally and therefore, cleaning is not covered by this warranty against defects.

When a product is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply. Any other repairs after this term will be outside the original warranty period and may be charged accordingly. This limitation does not apply to consumer guarantees under the Australian Consumer Law.

 

RETURNS POLICY

No exchanges or returns are accepted on sale items. This includes surprise sale and promotions as they are considered final sale merchandise and cannot be returned.

Returns of full-price merchandise must be made within 7 days of purchase. You need to contact us within 7 days of accepting delivery of your handbag and arrange return of your handbag within 7 days.

You need to provide a 'proof of purchase', which includes invoice, bank statement or email confirmation.

You must return the handbag unused and unworn in a NIKKI WILLIAMS dust bag, in its original condition with the original tags attached.

All refunds will incur at $10.00 processing fee.